Terms & Conditions

Effective date: October 13, 2026

These Terms & Conditions ("Terms") govern access to and use of the websites, applications, software, application programming interfaces, integrations, and related services provided by Leni Inc. ("Leni," "we," "us," or "our") (the "Services"). By accessing or using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you have authority to bind that organization, and "you" includes the organization.

1. Eligibility and accounts

You must be at least 18 and legally able to enter into these Terms. You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for the acts of users you authorize.

2. Key terms

"Customer Content" means data, files, documents, prompts, records, instructions, feedback, and other material that you submit, upload, connect, or otherwise make available through the Services.

"Outputs" means analyses, workbooks, reports, presentations, summaries, responses, and other results produced through the Services.

"De-identified Data" means information processed so that it cannot reasonably identify a person, customer, organization, property, or building.

"Derived Data" means statistics, features, labels, evaluations, benchmarks, patterns, models, methods, and other information created from or informed by Customer Content, Outputs, feedback, or use of the Services and that does not identify a person, customer, organization, property, or building.

3. Customer Content and your rights

As between you and Leni, you retain ownership of your Customer Content. You represent and warrant that you own or control all rights, permissions, notices, consents, and other legal authority needed to provide Customer Content to Leni and to grant the licenses in these Terms. You must not provide Customer Content that violates law, contract, confidentiality duties, intellectual property rights, privacy rights, or other rights.

4. License to operate the Services

You grant Leni a worldwide, non-exclusive, royalty-free license during your use of the Services to host, copy, store, transmit, process, reproduce, reformat, display, and otherwise use Customer Content as needed to provide, secure, maintain, support, and improve the Services, produce Outputs, prevent abuse, and comply with law. This license includes the right to use service providers and subprocessors for those purposes, subject to applicable confidentiality and data-protection obligations.

5. De-identified data and derived products

You grant Leni a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to de-identify, aggregate, combine, reproduce, modify, analyze, and create derivatives from Customer Content, Outputs, feedback, and use of the Services. Leni may use, disclose, distribute, license, and sell De-identified Data and Derived Data for any lawful business purpose, including analytics, research, benchmarking, product development, artificial intelligence training, evaluation, validation, quality control, and commercial data products.

Leni may create and commercialize datasets, benchmarks, evaluation materials, labels, statistical products, methods, models, tools, and other products based on De-identified Data and Derived Data. As between you and Leni, Leni owns these products and the intellectual property created by Leni, but not your original Customer Content.

Unless we enter into a separate written agreement with you, commercialized De-identified Data and Derived Data will not include Personal Information or information that identifies you, your organization, or a specific property or building. Leni may remove or transform names, contact details, account identifiers, property and building names, addresses, asset identifiers, and similar fields and may apply aggregation or other controls intended to prevent reasonable identification. Leni will not attempt to re-identify De-identified Data and may require recipients not to do so.

These rights survive suspension, deletion, and termination. Leni may retain De-identified Data and Derived Data without a duty to account to you or pay royalties unless a separate written agreement says otherwise.

6. Outputs

Subject to these Terms and any third-party rights, you may use Outputs for your internal business purposes and other lawful purposes. Outputs may be non-exclusive and may be similar to results provided to others. You are responsible for reviewing Outputs before relying on them. Leni does not guarantee that Outputs are accurate, complete, current, or suitable for a particular decision.

7. Leni intellectual property

The Services, software, designs, documentation, workflows, methods, models, trademarks, and other materials provided by Leni, excluding Customer Content, belong to Leni or its licensors. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. You may provide feedback, and Leni may use it without restriction or payment.

8. Acceptable use

You may not use the Services to violate law or another person's rights, introduce malware, gain unauthorized access, interfere with security or operation, scrape or extract data except through authorized features, reverse engineer the Services except where law prohibits that restriction, evade usage limits, or use Outputs as a substitute for required professional judgment. You may not use the Services to make unlawful discriminatory decisions or to identify or re-identify people from De-identified Data.

9. Third-party services

The Services may connect to third-party products or data sources. Your use of them is governed by their terms. Leni is not responsible for third-party products, content, availability, security, or privacy practices. You authorize Leni to exchange information with connected services as needed to perform your instructions.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and will use it only to perform or receive the Services, exercise rights under these Terms, or comply with law. These duties do not apply to information that is public without breach, already known without restriction, independently developed, or lawfully received from another source. De-identified Data and Derived Data are not your confidential information when they do not identify you, your organization, or a specific property or building.

11. Fees and taxes

If you buy paid Services, you will pay the fees and taxes shown in the applicable order, subscription, or customer agreement. Fees are non-refundable except where law or the applicable agreement requires otherwise. We may change prices for a future renewal after giving the notice required by law or contract.

12. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, or if we discontinue a Service. On termination, your right to use the Services ends. Sections concerning ownership, De-identified Data and Derived Data, confidentiality, disclaimers, liability, indemnity, governing law, and other terms that by their nature should survive will survive.

13. Artificial intelligence and professional decisions

The Services may use artificial intelligence and may produce incomplete or incorrect results. The Services do not provide legal, tax, accounting, investment, lending, appraisal, engineering, or other regulated professional advice. You must use qualified professionals and independent review for decisions that require them. You remain responsible for decisions, filings, transactions, and communications based on Outputs.

14. Disclaimers

To the maximum extent permitted by law, the Services and Outputs are provided "as is" and "as available." Leni disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. Nothing in these Terms excludes a warranty or right that applicable law does not allow you to waive.

15. Limitation of liability

To the maximum extent permitted by law, Leni and its affiliates, officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption. Leni's total liability arising from or related to the Services will not exceed the greater of the amount you paid Leni for the Services during the 12 months before the event giving rise to the claim or 100 United States dollars. These limits do not apply where applicable law forbids them.

16. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Leni and its affiliates, officers, employees, and suppliers from third-party claims, losses, liabilities, and reasonable costs arising from your Customer Content, your breach of these Terms, your use of the Services in violation of law, or your infringement of another person's rights.

17. Governing law and courts

These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Subject to any mandatory law that applies to you, the state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to those courts. If you are a consumer, this section does not deprive you of protections or forums that cannot be waived under the law of your place of residence.

18. Changes

We may update these Terms. We will post the revised Terms and update the effective date. If a change materially affects your rights or our use of Customer Content, we will provide any additional notice required by law or contract. Your continued use after the new effective date means you accept the revised Terms.

19. General terms

These Terms and any applicable customer agreement are the entire agreement about the Services. If they conflict, the customer agreement controls for that customer. If a provision is unenforceable, the remaining provisions remain effective. A waiver must be in writing and does not waive a later breach. You may not assign these Terms without our consent. Leni may assign them in connection with a merger, financing, reorganization, sale of assets, or by operation of law.

20. Notices and contact

Legal notices to Leni may be sent by email to info@leni.co and by mail to Leni Inc., 26 Broadway, New York, NY 10004, United States. We may provide notices to you through the Services, by email, or using the contact information associated with your account.